On Monday, Lloyds Banking Group announced that some customers were unable to make or receive payments due to an outage, following numerous reports of service issues. Over 400 problems were documented on Downdetector by 0922 GMT.
Responding to customer complaints on social media platform X, the bank stated, We know some customers are having issues making or receiving payments. We're sorry for this and are working to have everything back to normal.
Online service disruptions have been a recurring challenge for British banks, as they have encouraged customers to bank online to reduce fixed costs. In a similar incident, Barclays apologized on Sunday for an online banking outage that affected customers, with over 600 complaints reported by 1000 GMT.